Orders and statuses
What each order status means, and how to filter, search and export your orders.
On this page
Every payment link and API order becomes an order in your dashboard. This page explains the status chips you see, how to filter and search the Orders list, and where to find the same information on Payments and Home.
Status chips
Every order wears one of four chips:
- Paid: the bank alert matched this order and it is settled.
- Waiting: the link is still open and has not been paid yet.
- Needs review: an alert came in that UPINOW could not tie to exactly one open order, or an order could not be settled automatically.
- Expired: the link's 5 minute window passed with no matching payment. There is no cancel action; a link only ever expires on its own.
A waiting link that has passed its expiry time already shows as Expired in your lists, even before the background job catches up. Payments (below) uses its own chips, Matched and Ignored, for the bank alerts themselves rather than for orders.
Filtering and searching Orders
The Orders page filters to All, Paid, Waiting, Needs review or Expired. The search box matches the order ID, your own order ID, the customer's name or phone number, the payer's name, the UTR, or the exact amount. A date range picks whole days in IST, so "today" always means your day, not a UTC day split in the middle.
The order timeline
Open an order to see its timeline:
- Created
- Link shared
- Alert received
- Matched
- PAID
Each step shows the time it happened, in IST. An order that more than one alert could match shows a short note ("More than one order matched this amount, so it could not auto-match") with a "See it in Payments" link to sort it out.
Payments: every alert, not just orders
The Payments page lists every bank alert email UPINOW read, whether it matched an order or not. A row that did not match, or that UPINOW ignored, shows a short reason line explaining why (see Needs review for what each reason means). Payments is the place to check when an amount you expected never turned into a paid order.
Home at a glance
Home shows your collection for today, a live feed of the newest payments (new rows appear on their own, no refresh needed), a Needs review card when something is waiting on you, and a chart of your recent collections. Home also shows this month's collection against your plan's cap.
Exporting to CSV
Orders can be downloaded as a CSV with one row per order and these columns, in order:
Date (IST), Time (IST), Order ID, Your order ID, Customer, Phone, Payer, Amount (INR), Paid amount (INR), UTR, Status, Paid at (IST), Note.
The export respects your current filters, so you can download just today's paid orders, or everything that needs review.
How long we keep your history
How far back your Orders and Payments lists go depends on your plan: 30 days on Free, 12 months on Dukaan and Business, and 24 months on Pro (Custom keeps the same 24 months). If a paid plan ends, its longer window still applies for the next 12 months before it shrinks to Free's 30 days. Download a CSV if you want to keep records for longer than that.